VA Offers New GI Bill Complaint System

Today, the VA unveiled their new GI Bill complaint system, which is designed to give veterans the opportunity to report fraud, waste, and abuse. The following is a response to this new system offered by the Veterans of Foreign Wars:


WASHINGTON (January 30, 2014) — The Veterans of Foreign Wars of the United States is applauding today’s roll out of a new consolidated complaint system to help the Department of Veterans Affairs and its partner agencies weed out fraud, waste and abuse among those organizations and educational institutions that serve student veterans. The new complaint system was a cornerstone of the VFW’s education reform priorities over the past two years, and is a joint effort between VA and the departments of Defense, Education and Justice, as well as the Consumer Financial Protection Bureau and the Federal Trade Commission.

“For years the VFW was concerned that some in higher education were out to exploit our veterans and their lucrative benefits programs like the Post-9/11 GI Bill,” said VFW National Commander William A. Thien. “This new complaint process will be a game-changer for student veterans, who in the past didn’t have a standardized or secure system for reporting alleged abuses.”

The centralized complaint system allows veterans, service members and eligible dependents — who use GI Bill benefits, military tuition assistance or other federal aid programs — to report fraud, waste and abuse in a secure, online mode. Once a complaint is filed, VA and its partner agencies, to include law enforcement, can gather the information needed to identify and directly address unfair or misleading practices in higher education, as well as help ensure schools deliver quality academic, trade, and associated support services to student veterans. Veterans who file complaints may remain anonymous, but those who wish to leave contact information can be confident that the system adheres to strict federal privacy guidelines to prevent against retaliation.

The new complaint process was one of two major consumer resources set into motion by a 2012 presidential executive order and codified through the Improving Transparency in Education for Veterans Act of 2012. Along with its partners from Student Veterans of America and the American Legion, the VFW worked closely with the White House and legislators to craft and implement both the executive order and the Transparency Act. In the coming weeks, the VFW anticipates that VA will launch a second major consumer resource, a GI Bill Comparison Tool to help veterans compare GI Bill-eligible education programs before choosing to enroll.

Student veterans who wish to file a complaint through the new complaint system can click here.

About the Author

Terry Howell
Before becoming the Managing Editor for, Terry served 20 years in the U.S. Coast Guard as an Aviation Electrician’s Mate and aircrewman. In his final role in the Coast Guard, Terry served as a Career Development Advisor, where he provided career, finance, education, and benefits counseling to servicemembers and their families. Since retiring from the Coast Guard, Terry has authored the book, The Military Advantage, managed the content for TurboTap, the DoD's online transition program and VAforVets, the VA's transition assistance website. Terry earned both his Bachelor's and MBA at Corban University using Military Tuition Assistance and his GI Bill benefits to help cover the cost.
  • Idmtmedic

    Lmao, well I sure hope this rivals the outstanding model of VA benefits for healthcare. Why not fix one before moving on to the next? The cost of this new initiative? We see how transparency for the White House is working.

  • optimist

    how can you report fraud and waste when we don’t get any benefits to begin with,

  • Troy T. Smith

    In 1984 I was made to pay back the VA money I had received when I dropped out of school due to untimely receipt of funds for attending Wayne State University. My delimiting period expired; to date I have not been able to reenter school. The biggest problem I found was that the person in charge of Veterans getting their due payment seemed lost resolving non receipt of checks problems. Who do I contact about this type of situation?

  • Dave

    How do I report that my mother is abusing my survivor benefits and using them for her own personal travels?

    • Emily

      My mother is doing the same. Did you ever get information about this?

  • John Jacobson

    A coworker used the GI bill to pay for his son to go to truck driving school. His was hired went on one trip and now decides that he does not want to drive a truck. Shouldn’t the money be repaid?

  • fred brockmeier

    2years ago I lost $1,000 a month from my annuity because I was in federal offset, the off set was put in to play in 1980 and still takes away from vets. who can help me fight this , a lawyer who will help me win with the fed government. they has lied cheated and made me fill like a bad person, this is harrisment and I need help Frederick w brockmeier